Managed Services

IT Support Specialist

Provide first-class technical support to our managed IT clients via phone, email and on-site visits.

On-site Full-time 1+ years

About the role

Provide first-class technical support to our managed IT clients via phone, email and on-site visits.

Responsibilities

  • Resolve hardware, software and network issues
  • Administer Microsoft 365 and Active Directory
  • Onboard and offboard client employees
  • Document solutions in our knowledge base

Requirements

  • 1+ years in IT support or helpdesk
  • Knowledge of Windows, macOS and Microsoft 365
  • Excellent customer service skills
  • CompTIA A+ or similar is a plus